urrpw.com's return and exchange policy: Shop with confidence, worry-free after-sales service.
Dear urrpw.com  customer, we are committed to providing you with high-quality products and a pleasant shopping experience. Your satisfaction is our greatest pursuit. If you have any questions or are dissatisfied with your purchase, we will do our best to provide you with a convenient and reasonable solution. Below is our detailed return and exchange policy; please read it carefully:
 
1. 30-day worry-free return guarantee
We offer a 30-day unconditional return policy from the date of purchase. Whether you are dissatisfied with the style, size, or other aspects of the product, you can request a return within this period. We will process a full refund or an exchange of equivalent value (the refund amount does not include the original order's shipping costs, unless the return is due to our fault).
 
Return terms:
 
The product must be kept in brand new, unused condition and must not be washed, cut, or damaged.
Retain the original labels, tags, and packaging of the product (including boxes, dust bags, accessories, etc.);
Please also send us the original order packing list (or a screenshot of the electronic order) so that we can quickly verify the information.
2. Initiate a return in just three easy steps.
Step 1: Submit a return request
Please contact our customer service team via email: dorisyegua@gmail.com
 Please include your order number, reason for return, and refund/exchange method in your email. We will reply to your request and provide return instructions within 1-2 business days.
 
Step Two: Properly package the product
Please place the product, along with all accessories, labels, and packing list, back into the original packaging box to ensure the packaging remains intact and to prevent damage during transportation. If the original packaging box is lost, it is recommended to use an equally sturdy cardboard box and fill it with cushioning material.
 
Step 3: Return the returned product
Please send the product to the designated return address provided by customer service. Please keep the tracking number when sending the package to track its status. Return shipping costs are your responsibility (except for returns due to product quality issues or incorrect shipments by us).
 
3. Transparent refund process ensures fund security.
Refund Review: After receiving the returned goods, we will check the condition of the goods within 3 business days to determine whether they meet the return conditions.
Refund timeframe: Once approved, the refund will be returned to your payment account within 10 business days (the exact arrival time may be slightly delayed depending on the rules of the bank or payment platform).
Special Note: If you choose the "Exchange" service, we will send you a new product as soon as we confirm that the returned item is correct, without waiting for the refund process to be completed, thus shortening your waiting time.
 
4. Flexible exchange service to meet your personalized needs.
If you need to exchange the size, color, or style of a product (limited to products within the same series), please indicate "Exchange Request" in your email and specify your requirements. We will prioritize processing your request based on stock availability. If the target product is out of stock, we will process a refund or recommend an alternative product.
 
Exchange process: Same as return process. Once the original returned item is approved, we will ship a new item. You only need to pay the return shipping fee once for an exchange; there is no additional shipping fee for the new item.
5. We assume full responsibility for any damaged or defective products.
If you receive goods that are damaged in transit, defective, or do not match the order description (e.g., wrong item sent, missing accessories), please contact customer service via email within 48 hours of signing for the goods, and provide clear photos or videos of the problematic parts. We will provide you with the following solutions:
 
Free reshipment of brand new products (no need to return the original products, reducing your waiting time);
Full refund (including original order shipping costs), and you can choose to return the defective product (if not needed, we will provide environmental advice).
In this case, all shipping costs will be covered by urrpw.com , and you will not need to pay any additional fees.
6. Feel free to contact us anytime; our professional team is dedicated to serving you.
If you have any questions about the above policies or need further assistance, please feel free to contact us through the following methods:
📧 Customer service email: dorisyegua@gmail.com
🕒 Response time: Weekdays 9:00-18:00 (postponed on public holidays)
 
Our customer service team will answer your questions patiently and professionally, ensuring that every piece of feedback you provide is handled properly.
 
Finally, thank you for your trust and support.
 
urrpw.com firmly believes that quality service is not only reflected in the products themselves, but also in the responsible care we show to each and every customer. We are committed to ensuring your shopping experience through fair and transparent policies and efficient and convenient processes.
 
We look forward to creating a more enjoyable shopping experience together. Happy shopping!